Most leaders have to write one or more things each day. Why not start practicing this today? You may be surprised what comes out.
Read More
Even though the customer may not always be right, there is a right way to serve the customer.
Read More
Listening without interrupting, or, better yet, active listening, is perhaps the single most important social skill. Paying close attention to other people when they speak is a gateway to "social intelligence," the general ability to understand and work with others.
Read More
Your brain is the seat of self-awareness. It remembers things, creates new ideas, and processes the incoming data connecting you to your teams and the world. It’s there to be used. Engage your brain by giving each thing you do your full attention. That’s the best way to demonstrate that you appreciate its power.
Read More
Completing assignments on schedule and arriving on time every time is not just polite, it can help you succeed. Punctuality is a habit, which, like a to-do list, unclutters your thoughts so you can “engage your brain” and pay complete attention to what you are doing right now.
Read More
The role of virtual motivation coach, as we defined it, is new and we have learned a lot so far.
Read More