Behavior of the week: Solve Problems

Being a problem solver is not a single behavior but rather a collection of strategies and habits, some of which we have already discussed. Indeed, solving problems involves the very first skill discussed in this book, which is to fully engage one’s brain. Also, serving customers, be they external paying customers or internal stakeholders (people inside the organization who use a product or service), requires a leader to identify and solve problems. 

Problem-solving involves gathering information from as many sources as possible, determining the accuracy and relevance of the information, and using sound judgment to create and evaluate alternative solutions. Once a solution is selected, a recommendation is made, and the solution is implemented. 

What does this look like in practice? When problems arise there is often little warning or time and, most of the time, they don’t come with guide books. One of the first acts may be to simply breathe and take a moment to prevent yourself from becoming overwhelmed. Then begin to chart a path forward, relying on your strengths and those of others around you.

Ultimately, being a problem solver is more akin to a mindset and skillset rather than an individual behavior. Also, it may manifest itself differently for each of us. So start practicing today. Ask yourself, did you apply your best thinking to each problem at hand? Yes or no? If yes, why were you successful? If no, why not? Why does this leadership role pose specific barriers to engaging your brain?