The PerfectCoaches process is built for you and belongs to you. You perfect the process by using it to grow and succeed. Hence the final foundational habit for customer relations is termed GPS, the acronym for Grow, Perfect, Succeed.
Most people use their GPS to get places in their car. Wouldn't life be great if it was as simple as telling your GPS where you want to go, not in your car, but in your life and career, and have a voice tell you exactly, step-by step, how to get there? You would get all the direction you need. Life's not that simple. Individuals must make the decisions that get them to their life's destination whether personal or professional. Yes, we can get advice, ideas, helpful thoughts from those around us but, at the end of the day, the decisions on what, when, where, why we need to do something has to come from within. PerfectCoaches is designed to foster this self-awareness.
Sales professionals, customer service reps, and retail professionals can constantly perfect the habits in the customer relations skillset. Just as important, they can grow by perfecting habits from other skillsets. For example, a syllabus for lifelong learning enables professionals to know the greats like Sam Walton or great ideas, like those in Og Mandino’s book The World’s Greatest Salesman. The PerfectCoaches thought experiment invites you to imagine working with them as your coach.
